Contact Information
Program Offerings Support
For questions regarding any of the programs the IBM Z® Development team offers, please open a case in the IBM Support platform, using Product "zTech."
- To get started with opening cases for Product "zTech" in IBM Support, please use the CSP Quick Start Guide .
Confidential Support for IBM Z ISV Programs
To report something regarding any confidential subject, please open a case in the IBM Support platform, using Product "zTech."
Technical Support for IBM Z ISV Programs
Technical Support for non-confidential, non-propriety,
non-intellectual property issues is provided through the
IBM Z ISV Center Secure User Group website.
Hours of attended operation are 07:00 to 19:00 US Central time
Monday through Friday (except IBM USA holidays).
FAQ
You can also find answers to commonly asked questions in the IBM Z ISV Center FAQ.
Important Note:
The IBM Z ISV Center Secure User Group is private and
exclusively for those participating in IBM Z ISV Center
programs.
The IBM Z ISV Secure User Group
This secure user group is a place for partners to collaborate, ask questions, trade tips and tricks.
To join the IBM Z ISV Secure User Group, you must meet the following requirements:
- Currently enrolled in an active IBM Z Center program
- Must be in good standing
- Must have an IBMid
How To Join:
(If you already have an IBMid, skip steps 1-5)
- Follow this link to the IBM Z and LinuxONE Community.
-
Create your IBMid.
-
A sign in window will show
Click the 'Create an IBMid' button and complete the process
-
A sign in window will show
-
After finishing, you will be prompted to insert a code to
activate your IBMid.
- You will receive this code via email
-
Next, you will be prompted to insert another code. This time
to verify your identity.
- You will also receive this code via email
- The IBM Z and LinuxONE Community will open.
-
Follow this link to the
ISV Center Secure User Group.
-
The ISV Center Secure User Group main page will open,
showing a message stating:
"This group access is members-only. If you want to become a member, click below to request an access"
-
The ISV Center Secure User Group main page will open,
showing a message stating:
-
Click the 'Request to Join' button.
-
A pop-up window will show saying:
"Please provide a short message for joining this group" -
In the message, please provide:
- Your company name
-
The IBM Z Center program you're currently enrolled in
- If you are not enrolled in an ISV Center program, you're invitation will be rejected
- Click submit
-
A pop-up window will show saying:
- An email will be sent, informing that you will be notified when an admin reviews your request.
-
After getting approval, you will be able to access the
ISV Center Secure User Group.