Contact Information

Program Offerings Support

For questions regarding any of the programs the IBM Z® Development team offers, please open a case in the IBM Support platform, using Product "zTech."

• To get started with opening cases for Product "zTech" in IBM Support, please use the CSP Quick Start Guide .

Confidential Support for IBM Z ISV Programs

To report something regarding any confidential subject, please open a case in the IBM Support platform, using Product "zTech."

Technical Support for IBM Z ISV Programs

Technical Support for non-confidential, non-propriety, non-intellectual property issues is provided through the IBM Z ISV Center Secure User Group website.
Hours of attended operation are 07:00 to 19:00 US Central time Monday through Friday (except IBM USA holidays).

FAQ

You can also find answers to commonly asked questions in the IBM Z ISV Center FAQ.

Important Note:

The IBM Z ISV Center Secure User Group is private and exclusively for those participating in IBM Z ISV Center programs.

The IBM Z ISV Secure User Group

This secure user group is a place for partners to collaborate, ask questions, trade tips and tricks.

To join the IBM Z ISV Secure User Group, you must meet the following requirements:

• Currently enrolled in an active IBM Z Center program
• Must be in good standing
• Must have an IBMid

How To Join:

(If you already have an IBMid, skip steps 1-5)

1. Follow this link to the IBM Z and LinuxONE Community.
2. Create your IBMid.
   • A sign in window will show
     Click the 'Create an IBMid' button and complete the process
3. After finishing, you will be prompted to insert a code to activate your IBMid.
   • You will receive this code via email
4. Next, you will be prompted to insert another code. This time to verify your identity.
   • You will also receive this code via email
5. The IBM Z and LinuxONE Community will open.
6. Follow this link to the ISV Center Secure User Group.
   • The ISV Center Secure User Group main page will open, showing a message stating:
     "This group access is members-only. If you want to become a member, click below to request an access"
7. Click the 'Request to Join' button.
   • A pop-up window will show saying:
     "Please provide a short message for joining this group"
   • In the message, please provide:
     • Your company name
     • The IBM Z Center program you're currently enrolled in
       • If you are not enrolled in an ISV Center program, you're invitation will be rejected
   • Click submit
8. An email will be sent, informing that you will be notified when an admin reviews your request.
9. After getting approval, you will be able to access the ISV Center Secure User Group.