Automatic Password Reset

The IBM Z Dallas ISV Center has enabled an automated password reset service machine that will allow authorized users to reset or resume an ETPxxxx personal userid.

Important Notes

  • The ETPxxxx personal userid must be associated with your correct company email address.
  • Email addresses from public services (such as gmail, yahoo, hotmail, aol, etc) will not be accepted.
  • You may request email assignment by opening a case in the IBM Support platform, using Product "zTech." Please include the ETPxxxx personal userid and your valid company email address.
    To get started with opening cases for Product "zTech" in IBM Support, please use the CSP Quick Start Guide .

The Automatic Password Reset Process

  • Once a valid company email address has been assigned to the ETPxxxx personal userid, a password can be RESET or RESUMEd by sending an email from the associated email address to the service machine listed below, with the appropriate subject line.
    • Email service machine: dtscpwr@svscvm1.vnet.ibm.com
    • The subject line should include either: RESET ETPxxxx or RESUME ETPxxxx
    • No other text is required in the email
  • For each request we will:
    • Verify the requesting email address is associated with the userid in the request.
    • Confirm that the userid is in a current program.
  • If the results of the verification and confirmation are true, one of the following actions will occur:
    • A RESET request will RESUME userid ETPxxxx *AND* assign a temporary randomly generated password.
      • You will receive a return email including the temporary randomly generated password.
      • The userid will not be included in the return email.
      • Once you receive the password, you will be able to logon to the secure website.
      • You will be prompted to change your password to a new one of your choosing.
    • A RESUME request will RESUME userid ETPxxxx.
      • The password will not be changed.
      • When this action is completed, you will receive a return email confirming the userid is ready for logon.
      • A new password will not be assigned to the userid.

For questions related to the entries discussed, please open a case in the IBM Support platform. Enter "zTech" in the Product field.

To get started with opening cases for Product "zTech" in IBM Support, please use the CSP Quick Start Guide.