Contact Information

Program Offerings Support

For questions regarding any of the programs the IBM Z® Development team offers, please open a case in the IBM Support platform, using Product "zTech."

• To get started with opening cases for Product "zTech" in IBM Support, please use the CSP Quick Start Guide .

Confidential Support for IBM Z ISV Programs

To report something regarding any confidential subject, please open a case in the IBM Support platform, using Product "zTech."

Technical Support for IBM Z ISV Programs

Technical Support for non-confidential, non-propriety, non-intellectual property issues is provided through the IBM Z ISV Center Secure User Group website.
Hours of attended operation are 07:00 to 19:00 US Central time Monday through Friday (except IBM USA holidays).

FAQ

You can also find answers to commonly asked questions in the IBM Z ISV Center FAQ.

Important Note:

The IBM Z ISV Center Secure User Group is private and exclusively for those participating in IBM Z ISV Center programs.

The IBM Z ISV Center Secure User Group

This secure user group is a place for partners to collaborate, ask questions, trade tips and tricks.

Requirements

To join the IBM Z ISV Center Secure User Group, you must meet the following requirements:

• Currently enrolled in an active IBM Z ISV Center program
• Must be in good standing
• Must have an IBMid
  • Visit the following link to learn how to create one: https://www.ibm.com/docs/en/ibmid?topic=introduction
• Must be part of the IBM Z and LinuxONE Community
  • Visit the following link to join: https://ibm.biz/ibmzandlinuxonecomm

How To Join

1. Open a case in the IBM Support platform.
   • Enter "zTech" in the Product field.
2. For the case title, use “Request to join the IBM Z ISV Center Secure User Group”
3. In the description, enter your full name and IBMid
4. A Secure User Group admin will then verify if the requirements to join are met
   • If they are met, you will be added to the Secure User Group and notified via the open case
   • If they are not met, the admin will reach out via the case to assist you with the requirements
5. After being added, you will be able to access the IBM Z ISV Center Secure User Group

Link to the IBM Z ISV Center Secure User Group

http://ibm.biz/DallasISVCommunity