Automatic Password Reset

The IBM Z Dallas ISV Center has enabled an automated password reset service machine that will allow authorized users to reset or resume an ETPxxxx personal userid.

Important Notes

• The ETPxxxx personal userid must be associated with your correct company email address.
• Email addresses from public services (such as gmail, yahoo, hotmail, aol, etc) will not be accepted.
• You may request email assignment by sending email to zTech@us.ibm.com including the ETPxxxx personal userid and your valid company email address.

The Automatic Password Reset Process

• Once a valid company email address has been assigned to the ETPxxxx personal userid, a password can be RESET or RESUMEd by sending an email from the associated email address to the service machine listed below, with the appropriate subject line.
  • Email service machine: dtscpwr@svscvm1.vnet.ibm.com
  • The subject line should include either: RESET ETPxxxx or RESUME ETPxxxx
  • No other text is required in the email
• For each request we will:
  • Verify the requesting email address is associated with the userid in the request.
  • Confirm that the userid is in a current program.
• If the results of the verification and confirmation are true, one of the following actions will occur:
  • A RESET request will RESUME userid ETPxxxx *AND* assign a temporary randomly generated password.
    • You will receive a return email including the temporary randomly generated password.
    • The userid will not be included in the return email.
    • Once you receive the password, you will be able to logon to the secure website.
    • You will be prompted to change your password to a new one of your choosing.
  • A RESUME request will RESUME userid ETPxxxx.
    • The password will not be changed.
    • When this action is completed, you will receive a return email confirming the userid is ready for logon.
    • A new password will not be assigned to the userid.

If you have any questions, send us an email to zTech@us.ibm.com