Contact Information

Program Offerings Support

For questions regarding any of the programs the IBM Z® Dallas ISV Center offers, please send us an email to zTech@us.ibm.com

Confidential Support for IBM Z ISV Programs

To report something regarding any confidential subject, please send us a non-confidential email to zTech@us.ibm.com

Technical Support for IBM Z ISV Programs

Technical Support for non-confidential, non-propriety, non-intellectual property issues is provided through the IBM Z Dallas ISV Center Secure User Group website.
Hours of attended operation are 07:00 to 18:00 US Central time Monday through Friday (except IBM USA holidays).

FAQ

You can also find answers to commonly asked questions in the IBM Dallas ISV Center FAQ.

Important Note:

The IBM Z Dallas ISV Center Secure User Group is private and exclusively for those participating in IBM Z Dallas ISV Center programs.

The IBM Z Dallas ISV Secure User Group

This secure user group is a place for partners to collaborate, ask questions, trade tips and tricks.

To join the IBM Z Dallas ISV Secure User Group, you must meet the following requirements:

  • Currently enrolled in an active IBM Z Dallas program.
  • Must be in good standing.
  • Must have an IBMid.

How To Join:

If you don't have an IBMid, follow these steps:

  1. Follow this link to the IBM Z and LinuxONE Community.
  2. Create your IBMid.
    • A sign in window will show.
      Click the "Create an IBMid" button and complete the process.
  3. After finishing, you will be prompted to insert a code to activate your IBMid.
    • You will receive this code via email.
  4. Next, you will be prompted to insert another code. This time to verify your identity.
    • You will also receive this code via email.
  5. The IBM Z and LinuxONE Community will open.
  6. Follow this link to the Dallas ISV Secure User Group.
    • The Dallas ISV Secure User Group main page will open, showing a message stating:
      "This group access is members-only. If you want to become a member, click below to request an access".
  7. Click the Request to Join button.
    • A pop-up window will show saying:
      "Please provide a short message for joining this group."
    • In the message, please provide:
      • Your company name.
      • The IBM Z Dallas program you're currently enrolled in.
        • If you are not enrolled in an ISV Center program, you're invitation will be rejected.
    • Click submit.
  8. An email will be sent, informing that you will be notified when an admin reviews your request.
  9. After getting approval, you will be able to access the Dallas ISV Secure User Group.

If you already have an IBMid, follow these steps:

  1. Follow this link to the Dallas ISV Secure User Group.
  2. Log in with your IBMid.
    • The Dallas ISV Secure User Group main page will open, showing a message stating:
      "This group access is members-only. If you want to become a member, click below to request an access".
  3. Click the Request to Join button.
    • A pop-up window will show saying:
      "Please provide a short message for joining this group".
    • In the message, please provide:
      • Your company name.
      • The IBM Z Dallas program you're currently enrolled in.
        • If you are not enrolled in an ISV Center program, you're invitation will be rejected.
    • Click submit.
  4. An email will be sent, informing that you will be notified when an admin reviews your request.
  5. After getting approval, you will be able to access the Dallas ISV Secure User Group.