Innovation Center, Dallas Mainframe Programs Web Server

The IBM Mainframe programs secure support web server requires a user ID which begins with the characters ETP and its associated password. If you need a user ID which begins with the characters ETP, help with a password or other assistance with the secure web site, please send an email to: etpadmin@us.ibm.com   describing the problem.

Technical Support for PartnerWorld z Systems Mainframe Programs

Technical Support is provided via e-mail. Hours of attended operation are 07:00 to 19:00 US Central time Monday through Friday except IBM USA holidays. Emails received after hours, on weekends, or on holidays will be processed the next business day. Please use the following instructions:


Reporting IBM z/OS software defects in z Systems Mainframe Programs remote environments

Defects encountered with IBM z/OS software products in the remote access environment, should be reported to the IBM Innovation Center, Dallas using the Request Remote Email Support through the PartnerWorld website below. Select z Systems Remote Development Program (not Linux) in the Select the area of your question list box. All efforts will be made to obtain corrective updates.


Request Remote Email Support through the PartnerWorld website

Remote e-mail support enables you to submit your question on the PartnerWorld Web site. Responses are returned directly to the e-mail address you designate. To submit your questions, please use the following instructions:

  • Sign in to IBM PartnerWorld at: https://www.ibm.com/partnerworld/page/isv_com_tsp_entitled_support
  • Scroll down to and under Remote e-mail support.
  • Select Access remote e-mail support.
  • Select the applicable product and technology area for your question (look for topics beginning with "System z")
  • Please provide the following information:
    A detailed description of your problem including error message numbers and what caused the problem.
    Your system name, i.e. ETPGMyy
  • Click Submit at the bottom of the page.

If you have any feedback or questions, please respond to: ztech@us.ibm.com