IBM Z Dallas ISV Center Programs Web Server

The IBM Z programs secure support web server requires a user ID which begins with the characters ETP and its associated password. If you need a user ID which begins with the characters ETP, help with a password or other assistance with the secure web site, please send an email to: ztech@us.ibm.com   describing the problem.

Technical Support for IBM Z ISV Programs

Technical Support is provided through the IBM Z Dallas ISV Center Secure User Group web site at URL: http://ibm.biz/DallasISVCommunity
Hours of attended operation are 09:00 to 18:00 US Central time Monday through Friday except IBM USA holidays.

Please note, the IBM Z Dallas ISV Center Secure User Group is private and exclusively for those participating in IBM Z Dallas ISV Center programs.
Please follow the directions below to join the Secure User Group.


Reporting IBM z/OS software defects in IBM Z ISV Programs remote environments

Defects encountered with IBM z/OS software products in the remote access environment, should be reported to the IBM Z Dallas ISV Center using the Request Remote Email Support through the PartnerWorld website below. Select IBM Z Remote Development Program (not Linux) in the Select the area of your question list box. All efforts will be made to obtain corrective updates.


Request Remote Email Support through the PartnerWorld website

Remote e-mail support enables you to submit your question on the PartnerWorld Web site. Responses are returned directly to the e-mail address you designate. To submit your questions, please use the following instructions:

  • Sign in to IBM PartnerWorld at: https://www.ibm.com/partnerworld/page/pw_frm_ts_remote_email
  • Scroll down to and under Remote e-mail support.
  • Select Access remote e-mail support.
  • Select the applicable product and technology area for your question (look for topics beginning with "System z")
  • Please provide the following information:
    A detailed description of your problem including error message numbers and what caused the problem.
    Your system name, i.e. ETPGMyy
  • Click Submit at the bottom of the page.

Join the IBM Z Dallas ISV Secure User Group Website

This secure user group is a place for partners to collaborate, ask questions, trade tips and tricks. Your membership will not be approved if you are not enrolled in an active program in the IBM Z Dallas ISV environment.

To join, you will first need to join the IBM Z and LinuxONE Community. You can use the following invite link to do this. https://ibm.com/community/z/join

  • Sign in with an IBMid
    If you do not have an IBMid, you may create one by clicking on the link below the login box that says Dont have an account? Create an IBM id.
  • Select your preference for discussion notifications
  • Click Yes join the group

Once you have joined the IBM Z and LinuxONE Community, please use this form to request access to the IBM Z Dallas ISV Center Secure User Group: https://www.ibm.com/community/z/ibm-z-dallas-isv-center-request-membership/

Once approved, you will receive an email containing a unique link to join the group.